MerchIQ

Acceptable Use Policy

Last updated: January 2025

This Acceptable Use Policy ("AUP") governs the use of the MerchIQ platform, including all websites, APIs, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to comply with this policy.

1

Purpose

MerchIQ provides tools for creating, managing, and selling merchandise. This policy exists to ensure the Service is used responsibly, securely, and in compliance with applicable laws.

2

Prohibited Activities

You may not use the Service to engage in activities that are illegal, harmful, abusive, or disruptive, including but not limited to:

2.1

Legal and Regulatory Violations

  • Violating any applicable local, national, or international law or regulation
  • Facilitating fraud, money laundering, or deceptive practices
  • Selling goods that are illegal, prohibited, or restricted without proper authorization
2.2

Intellectual Property and Content Violations

  • Uploading or selling content that infringes on intellectual property rights
  • Using copyrighted designs, trademarks, or likenesses without authorization
  • Impersonating individuals, brands, or organizations
2.3

Harmful or Offensive Content

  • Content that is obscene, hateful, defamatory, violent, or discriminatory
  • Content that promotes harassment, abuse, or exploitation
  • Content involving sexual exploitation or minors
2.4

Platform Abuse and Security Violations

  • Attempting to gain unauthorized access to systems, accounts, or data
  • Circumventing security measures, rate limits, or usage restrictions
  • Introducing malware, viruses, or malicious code
  • Scraping, crawling, or harvesting data without authorization
2.5

API and Automation Abuse

  • Exceeding documented rate limits without approval
  • Creating excessive stores, products, assets, or API applications to bypass limits
  • Using automation to degrade service performance or stability
  • Sharing API credentials or access tokens outside your organization
2.6

Misuse of Infrastructure

  • Using the Service primarily as a file-hosting, CDN, or storage platform
  • Uploading excessively large, unnecessary, or non-commerce-related assets
  • Generating disproportionate load unrelated to legitimate business use
2.7

Payment and Financial Abuse

  • Attempting to bypass platform fees or billing mechanisms
  • Using stolen or unauthorized payment methods
  • Creating accounts to evade payment obligations or enforcement actions
3

Store and Account Limits

MerchIQ may impose limits on:

Stores per user

Products & SKUs

API request rates

Feature access by tier

You may not attempt to circumvent these limits without explicit written authorization.

4

Enforcement

MerchIQ reserves the right to take appropriate action if this policy is violated, including:

  • Warning or notice of violation
  • Temporary suspension of features or access
  • Rate limiting or throttling
  • Removal of content or assets
  • Suspension or termination of accounts or stores
  • Reporting unlawful activity to authorities when required

Enforcement decisions are made at MerchIQ's discretion.

5

Reporting Abuse

If you become aware of a violation of this policy or suspect misuse of the Service, please contact us at abuse@email.merchiq.io

6

Changes to This Policy

We may update this Acceptable Use Policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of the Service constitutes acceptance of the updated policy.

7

Relationship to Other Policies

This policy supplements the Terms of Service and Privacy Policy. In the event of a conflict, the Terms of Service shall prevail.