Privacy Policy
Last updated: January 2025
MerchIQ ("MerchIQ," "we," "us," or the "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our platform.
This policy applies to merchants, account holders, authorized users, and visitors to our websites.
Information We Collect
Information You Provide Directly
We may collect information you provide, including:
- Account information (name, email address, password)
- Store, product, design, and configuration data
- Billing and subscription information
- Support requests, communications, and feedback
- API credentials and application metadata
Information Collected Automatically
When you use the Service, we may automatically collect:
- IP address, browser type, device information
- Usage data, logs, and interaction metadata
- Authentication and access records
- API usage metrics and rate-limit data
Payment Information
Payment information is processed by third-party payment providers (such as Stripe). MerchIQ does not store full payment card numbers. We may receive limited payment metadata (e.g., transaction IDs, billing status).
How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service
- Authenticate users and enforce security
- Process subscriptions and platform fees
- Enable storefronts, orders, and integrations
- Communicate service updates and support responses
- Monitor usage, performance, and abuse
- Detect, prevent, and investigate fraud or misuse
- Comply with legal and regulatory obligations
We do not use personal data for automated decision-making that produces legal or similarly significant effects.
Merchant and Customer Data Responsibility
MerchIQ acts as a platform provider. Merchants are responsible for the personal data they collect from their own customers through storefronts or integrations.
Merchants control:
- Customer data collected through their stores
- Content, products, and communications with buyers
MerchIQ processes such data only as necessary to provide the Service and does not independently use customer data for marketing or resale.
Information Sharing and Disclosure
We do not sell personal information.
We may share information with:
- Service providers (hosting, analytics, monitoring, email delivery)
- Payment processors (e.g., Stripe) to complete transactions
- Infrastructure providers for storage, security, and performance
- Legal or regulatory authorities when required by law or valid process
- Successor entities in connection with a merger, acquisition, or asset sale
All service providers are required to protect information and use it only for authorized purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain authentication sessions
- Remember preferences
- Analyze usage and performance
- Improve reliability and security
You can manage cookies through your browser settings. Disabling cookies may limit certain features of the Service.
Data Retention
We retain personal information only as long as necessary to:
- Provide the Service
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When accounts are closed, data may be retained for a limited period before deletion, unless longer retention is required by law.
Data Security
We implement reasonable technical and organizational safeguards to protect information, including:
Encryption in transit
Access controls
Logging & monitoring
Tenant data segregation
No system is completely secure. You acknowledge that use of the Service involves some risk.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of personal data
- Export your data in a portable format
- Opt out of non-essential communications
Requests may be subject to verification and legal limitations.
International Data Transfers
MerchIQ may process and store information in jurisdictions outside your country of residence. By using the Service, you consent to such transfers, subject to applicable safeguards.
Children's Privacy
The Service is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe such data has been collected, please contact us immediately.
Third-Party Links and Services
The Service may contain links to third-party websites or integrations. MerchIQ is not responsible for the privacy practices or content of those third parties. Use of third-party services is governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of the Service constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at privacy@email.merchiq.io